Marcellino NY Handmade Leather craft Items
I stand firmly behind the quality of my handmade leather goods, offering a one-year guarantee against damage and failure. Should any issues arise with the craftsmanship of my products, rest assured that I will diligently address and repair them using the best materials available in my current stock.
Please note that all custom-made items are final sale, due to the personalized nature of these unique creations.
While items purchased on sale are generally considered final, I remain open to discussing exchange options to ensure your satisfaction.
Every Marcellino briefcase is meticulously crafted and dispatched directly from my workshop in New York, USA, ensuring that each piece embodies the highest standards of quality and craftsmanship.
All Other Products
I have partnered with a Print On Demand company that handles the manufacturing and shipping of these Items.
All the artwork found on my website Marcellino NY are my original works of art and are only sold here by me.
Return Policy
At Marcellino NY, we strive to ensure your satisfaction with every purchase. Please review our return policy below:
Unsuccessful Delivery: In case of an unsuccessful delivery, you can choose either a reprint with an extra charge or a partial refund.
Custom Products: Due to the nature of print-on-demand, we do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
Damaged or Defective Products: If your item arrives damaged or with a manufacturing error, we offer a free reprint or a refund. Please contact us within 30 days of delivery and provide a clear photo showing the issue.
Refunds: Refunds are issued to your original payment method.
Final Notes We reserve the right to refuse a refund or exchange if the returned product does not meet our policy requirements. We appreciate your understanding and are here to support you with any concerns regarding your order.